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Terms & Conditions

Welcome to BrandzHub. These Terms & Conditions govern your access to and use of the BrandzHub website at https://brandzhub.com.my and your purchase of products through our website.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

1. About BrandzHub

BrandzHub is operated by:

Company Name: ARC FASHIONS SDN. BHD.
Company Registration No.: 202301000636 (1494555-K)
Business Address: Lot 1-30, First Floor, Quill City Mall, Kuala Lumpur, 50250
Email: [email protected]
Contact Number: 012-343 3260

2. Products and Product Information

We make every effort to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

However, product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct any errors, inaccuracies or omissions and to update product information at any time without prior notice.

Product availability is subject to stock availability. If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, which may include replacement, cancellation or refund.

3. Prices

All product prices displayed on our website are in Malaysian Ringgit (RM), unless otherwise stated.

Prices may be changed at any time without prior notice. Any price change will not affect an order that has already been confirmed and paid for, except where there is an obvious pricing or system error.

Shipping fees and other applicable charges, if any, will be displayed during the checkout process before payment is completed.

4. Orders

Customers are responsible for ensuring that all information provided during checkout is accurate and complete, including:

  • Full name

  • Contact number

  • Email address

  • Billing information

  • Shipping address

  • Product selection

  • Quantity

Once an order has been submitted and payment has been successfully received, an order confirmation may be sent to the email address or contact details provided by the customer.

We reserve the right to reject, cancel or limit an order in circumstances including, but not limited to:

  • The product is unavailable;

  • There is an obvious pricing or product information error;

  • We suspect fraudulent or unauthorised activity;

  • The customer has provided incorrect or incomplete information; or

  • The order cannot be fulfilled for operational reasons.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Cancellation & Refund Policy.

5. Payment

Payment must be completed through the payment methods made available on our website.

Payments may be processed through third-party payment service providers, including senangPay or other payment providers integrated into our website.

BrandzHub does not guarantee the availability of any particular payment method at all times.

An order will generally only be processed after successful payment confirmation.

6. Payment Security

Payment information may be processed directly by our third-party payment service providers.

Customers are responsible for ensuring that the payment information provided is accurate and authorised for use.

We will not be responsible for any loss arising from unauthorised use of a customer’s payment account where such loss is caused by the customer’s own negligence or failure to protect their account information.

7. Shipping and Delivery

Orders will be processed and delivered according to our Shipping & Delivery Policy.

Customers are responsible for providing a complete and accurate delivery address.

Delivery timeframes provided on our website are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, severe weather, operational disruptions or other unforeseen circumstances.

Please refer to our Shipping & Delivery Policy for further information.

8. Cancellation, Returns and Refunds

Order cancellations, returns, exchanges and refunds are subject to our Cancellation & Refund Policy.

Customers should review the policy before completing a purchase.

9. Promotional Offers

From time to time, BrandzHub may offer promotional campaigns, discounts, vouchers or other special offers.

Promotional offers may be subject to additional terms and conditions, including validity periods, minimum purchase requirements, product exclusions or limited availability.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to modify or terminate any promotional offer at any time.

10. Customer Responsibilities

Customers agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorised access to the website or its systems;

  • Interfere with the operation or security of the website;

  • Submit false, misleading or fraudulent information;

  • Use another person’s payment information without authorisation;

  • Attempt to obtain products through fraudulent means; or

  • Copy, reproduce, modify or distribute website content without permission.

11. Intellectual Property

All content appearing on this website, including but not limited to text, photographs, graphics, logos, product images, designs, icons and other materials, is owned by or licensed to ARC FASHIONS SDN. BHD. unless otherwise stated.

No content may be copied, reproduced, modified, distributed, republished or commercially used without our prior written permission.

12. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational purposes.

13. Limitation of Liability

To the fullest extent permitted by applicable law, ARC FASHIONS SDN. BHD. shall not be liable for any indirect, incidental, special or consequential loss arising from the use of our website or purchase of our products.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time.

Any changes will be published on this page with the updated date. Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from the use of this website or purchase of products shall be subject to the applicable laws and jurisdiction of Malaysia.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ARC FASHIONS SDN. BHD.
Email: [email protected]
Phone: 012-343 3260
Address: Lot 1-30, First Floor, Quill City Mall, Kuala Lumpur, 50250