Support
Privacy Policy
Who We Are
Our website address is:
https://brandzhub.com.my
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
Cookies
This website uses cookies to improve user experience.
If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies will last for up to one year.
When you log in, cookies may be used to save your login details and display preferences. These cookies help ensure smooth site functionality and are removed upon logout.
Embedded Content
Articles on this site may include embedded content such as videos or images. Embedded content from other websites behaves as if you have visited that website directly and may collect data, use cookies, or track interaction.
Data Retention
If you leave a comment, the comment and its metadata are retained indefinitely.
For users who register on our website (if applicable), personal information provided in user profiles is stored securely. Users may view, edit, or delete their personal information at any time, except for their username.
Your Rights
You may request an exported file of the personal data we hold about you or request that your personal data be erased. This does not include data we are required to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Refunds & Returns Policy
Overview
Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
Items must be unused and in original condition
Items must be in original packaging
Proof of purchase is required
Certain items may not be eligible for return due to hygiene, safety, or other reasons.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable or digital products
Selected personal care or health-related items
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be processed back to the original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your credit card company
Contact your bank
If the issue persists, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, please contact us at {email address} and send the item to:
{physical address}
Shipping Returns
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, return shipping fees may be deducted from the refund amount.
We recommend using a trackable shipping service for higher-value returns, as we cannot guarantee receipt of returned items.
Need Help?
For questions regarding refunds, returns, or general support, please contact us at:
{email address}
Terms of Use
By accessing and using this website, you agree to comply with these terms of use. If you do not agree with any part of these terms, please discontinue use of the website.
All content on this website, including text, images, logos, designs, and other materials, is provided for general information and commercial purposes. Unauthorised use, reproduction, or distribution of any content without permission is prohibited.
We reserve the right to update, modify, or remove content, products, services, or features on this website at any time without prior notice.
Users must not misuse the website, attempt unauthorised access, or engage in any activity that may harm the website, its operation, or other users.
To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from the use of this website.